TERMS OF SERVICE

Any booking made with www.discoverbalkans.net will be governed by and subject to these Terms & Conditions.

www.discoverbalkans.net is edited by:
Bohemia Ltd. 
6 Triaditsa Str. 

1000 Sofia, Bulgaria 

Tel: (+359 2) 904 03 90

Price, Payment and voucher issue

1. Prices
If for any reason the price quoted is not correct, the team of Bohemia Ltd. will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and all other purchases of a personal nature are not included.

2. Payment
All tours must be pre-paid except otherwise stated. We accept Visa, Mastercard, Visa Electron, Maestro. You will be charged in BGN at the conversion's rate applicable on the date of your booking.

3. Voucher issue
After payment, you will be able to print your voucher, as a proof of purchase, that should be presented to the service provider. 
All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to Bohemia Ltd. Bohemia Ltd. cannot be held responsible for any problem that may happen if you don't receive or read carefully your voucher. In case you have not received your voucher, you must notify Bohemia Ltd. immediately.

Please note: Vouchers obtained from an unauthorized source, stolen, copied illegally or counterfeit will be sized and cancelled without compensation.

Confirmation, cancellation, refund and procedure to cancel a booking

4. Tours including visit of countries different than Bulgaria should be confirmed by the agency at latest 7 days before start of the program. Tours only in Bulgaria should be confirmed by the agency at latest 1 day before start of the program.

4.1 Cancellation fee / refund
Except otherwise stated, tour or package or any product cancelled are subjected to a cancellation fee according to the following scale:

4.1.1. Short Tours (with duration of one day or less):

• Cancellation more than 3 calendar days before the services begin: You will be charged a 20% cancellation fee.
• Cancellation 3 calendar days or less before the services begin: You will be charged a 100% cancellation fee (no refund).
• Cancellation the day of the services or after: You will be charged a 100% cancellation fee (no refund)

4.1.2. Long Tours (with duration more than one day):

• Cancellation more than 15 calendar days before the services begin: You will be charged 5% cancellation fee.
• Cancellation between 14 to 8 calendar days before services begin: You will be charged 10% cancellation fee.
• Cancellation between 7 to 4 calendar days before services begin: You will be charged 50% cancellation fee.
• Cancellation 3 days or less before the service: you will be charged a 100% cancellation fee (no refund)
• Cancellation the day of the services or after: You will be charged a 100% cancellation fee (no refund)

4.1.3. Procedure to cancel a booking:

• Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.
• Bohemia Ltd. will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.
• Since the cancellation request has been confirmed by the agency according to the cancellation policy above, in case there is a refund, the client is liable to provide the necessary IBAN account details in written form.
• For online payments made through debit or credit card refunds are being settled by reverse remittance within 7 days term.

Disclaimer & Limitation of Liability

5. Bohemia Ltd. assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond Bohemia Ltd. control. Bohemia Ltd. can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. Bohemia Ltd. reserves the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. Bohemia Ltd. reserves the right to cancel or rescheduled any tour departure in accordance with operation requirements.

6. Passport & Visas
Each customer has to check he has the appropriate documents for his journey. He has to own and bring a passport (with visa if necessary) or a valid ID card. Students, travelling with a discount, should provide a valid student ID card on the day of travel. No refund will be granted in case of lack or loss of ID documents.

Necessary documents for children below 18 years of age: sometimes on exiting the territory of Europe, local customs require notarially certified declaration from the parents. It is the client's obligation to check all necessary documents for children below 18 years of age in the closest embassy/consulate of his/her country of residence.

Please note: Children and students up to 18 years of age should be accompanied by an appropriately entitled adult.

7. Restrictions
Smoking, eating and drinking on board coaches is strictly forbidden.

Tourists, disturbing the rest of the travelers in the group with intolerant or bad behavior will be asked to leave the group immediately with no money refund!

8. Luggages
Only one hand bag per person is accepted in motorcoaches.

9. Insurance

Obligatory insurance for the seats in the vehicles in the amount of 10 000 BGN included.

Insurance outside the vehicles is not included. Please, discuss it with us.

10. Should you have any reason to complain, kindly note this needs to be done within 10 days of date of travel. Any complaints must be accompanied by your tour voucher.

Any booking made with Bohemia Ltd. will be governed by and subject to the Terms & Conditions.